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Terms & Conditions

The use and sales made via this site are subject to the following Terms and Conditions. For more information, please read our Privacy Policy.

  • Terms of Sale

  • Prices and Promotional Offers

  • Payment Methods

  • Shipping Location & Delivery Time

  • Delivery Charges

  • Product Availability

  • Order Tracking

  • Order Cancellation

  • Exchanges & Returns

  • Prices and Promotional Offers

    The prices of all products in this site are presented in Euros and include VAT at the legal rate in force at the time of acquisition. 
    They are valid throughout the order process and do not include the delivery charges, which will be added to the total amount of the order during checkout (see DELIVERY CHARGES below). 
    CASAFINA reserves the right to change prices and specifications at any time without prior notice.

    PROMOTIONAL OFFERS

    From time to time CASAFINA run promotions and offers on selected products or collections. 
    They are valid for a limited period of time and they cannot be used outside of that period.

    VOUCHERS AND PROMOTIONAL CODES

    Occasionally CASAFINA generates vouchers and/or promotional codes in the order process of their registered customers.
    To take advantage of these discounts the customer must enter the promotional code and/or accept the voucher and click on the "Validate" option.
    The discount in question will be applied in the "Total Order" during checkout. 

  • Product Availability

    The products shown in CASAFINA online store are limited to existing stock. 
    In the absence of availability of a product already ordered, CASAFINA will inform the customer about the new expected time of delivery.
    If the customer choose to cancel the order CASAFINA will refund the amount paid by the same payment method used in the initial transaction within approximately 30 days from the time on which got knowledge of that unavailability.

  • Order Cancellation

    The customer may cancel the order, as long as it has not yet been processed by CASAFINA withing the legal time of 14 days. 
    The cancellation must be formalized by an email sent to casafina@casafinagifts.pt with the subject “Order Cancellation” or using the form available on the site. 
    The information must necessarily contain the order number, under penalty of ineffectiveness of the cancellation.
    Registered customers may cancel the order in their personal area on the site.


  • Exchanges & Returns

    CASAFINA does not make exchanges.
    Our products can be returned within 15 days of customer receipt in the following conditions:

    a) The product does not meet the customer needs*;
    b) The product does not been ordered;
    c) The product has a manufacturer’s defect;
    d) The product is damaged.

    The return must be formalized by the customer via email to casafina@casafinagifts.com with subject "Return", or through the form available on the site.
    The information must necessarily include the reasons for the return and the order number in question. Return items without prior notice will not be accepted.
    For registered customers the return may be carried in the personal area on the site.

    The return can be made via carrier or by regular mail to the address 
    Grestel – Produtos Cerâmicos, S.A., Zona Industrial de Vagos, Lote 78, 3840-385 Vagos, Portugal. 

    In the conditions b), c) and d) CASAFINA fter evaluation by our Quality Department in the same method of payment used in the initial transaction, within aproximadley 30 days after the return.
    The products can only be returned if they are unused and they have not been damaged since they were delivered. The original packaging is also necessary. 

    * Return costs will be charged to the customer. 



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