Terms and conditions

Read Casafina's terms and conditions.

  • Terms of Sale

  • Prices and Promotional Offers

  • Payment Methods

  • Shipping Location & Delivery Time

  • Delivery Charges

  • Product Availability

  • Order Tracking

  • Order Cancellation

  • Exchanges & Returns

  • Prices and promotional offers

    The prices of all products in this site are presented in Euros and include VAT at the legal rate in force at the time of acquisition, except for Switzerland where the prices presented do not include VAT.
    They are valid throughout the order process and do not include the delivery charges, which will be added to the total amount of the order during checkout (see DELIVERY CHARGES below).
    CASAFINA reserves the right to change prices and specifications at any time without prior notice.


    From time to time CASAFINA run promotions and offers on selected products or collections.
    They are valid for a limited period of time and they cannot be used outside of that period.
    The promotions are valid from 01/01/2020 to the same day of the following year. Stock should be considered and also other promotional end dates (campaigns).


    Occasionally CASAFINA generates vouchers and/or promotional codes in the order process of their registered customers.
    To take advantage of these discounts the customer must enter the promotional code and/or accept the voucher and click on the "Validate" option.
    The discount in question will be applied in the "Total Order" during checkout.

  • Exchanges and returns

    CASAFINA does not make exchanges.
    Our products can be returned within 15 days of customer receipt in the following conditions:

    a) The product does not meet the customer needs*;
    b) The product does not been ordered;
    c) The product has a manufacturer’s defect;
    d) The product is damaged.

    The return must be formalized by the customer via email to casafina@casafinagifts.com with subject "Return", or through the form available on the site.
    The information must necessarily include the reasons for the return and the order number in question. Return items without prior notice will not be accepted.
    For registered customers the return may be carried in the personal area on the site.

    The return can be made via carrier or by regular mail to the address 
    Grestel – Produtos Cerâmicos, S.A., Zona Industrial de Vagos, Lote 78, 3840-385 Vagos, Portugal. 

    In the conditions b), c) and d) CASAFINA fter evaluation by our Quality Department in the same method of payment used in the initial transaction, within aproximadley 30 days after the return.
    The products can only be returned if they are unused and they have not been damaged since they were delivered. The original product label and packaging is also necessary. 

    * Return costs will be charged to the customer. Please note that we will not refund any duties and taxes that were paid on the returned merchandise.

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